FREQUENTLY ASKED QUESTIONS (FAQ)
PRODUCT INFORMATION
How do I choose the right size?
Available sizes are shown on each product page. If your size is unavailable, the item is currently out of stock. Contact us for restocking information.
Can I get more product information?
Each product page includes descriptions, images and available options. For additional details, please contact our customer service.
ORDERS & PAYMENT
How can I check my order status?
You will receive an order confirmation by email and a shipping notification once your order has been dispatched.
Can I change or cancel my order?
Please contact us as soon as possible. Changes or cancellations may not be possible once your order has been processed.
Which payment methods are accepted?
Available payment methods, including supported credit cards, are displayed at checkout.
Is online payment secure?
Our website uses encrypted connections to protect your personal information during transmission.
SHIPPING & DELIVERY
Where do you deliver?
We ship to European destinations available at checkout.
How long does delivery take?
Orders are generally dispatched within 2–3 working days. Estimated delivery times and shipping costs are displayed at checkout.
Can I track my shipment?
Tracking information is provided when available. Shipments are generally handled by Austrian Post or other delivery partners.
Can I use a different delivery address?
Yes. Simply enter your preferred shipping address during checkout.
RETURNS & REFUNDS
Can I return an item?
Yes. Consumers generally have 14 days after receiving their order to withdraw from an online purchase, subject to legal exceptions.
Where should I send returns?
Champions-Point.com
Sport & Shoe Trading Ges.m.b.H.
St. Peter Straße 5/241
9020 Klagenfurt, Austria
Please include your order number and contact details.
Who pays for return shipping?
Customers generally cover return shipping costs for unwanted items, provided they were informed before purchase. Different rules apply to faulty or incorrect products.
When will I receive my refund?
Refunds are processed in accordance with applicable consumer law, generally within 14 days of receiving your withdrawal notice. We may wait until the returned goods or proof of return shipment have been received.
What if my item is damaged or incorrect?
Please contact us with your order number and a description of the issue. We will assist you in accordance with your statutory consumer rights.
CUSTOMER SERVICE
Need assistance?
Our team will be happy to help with products, orders, deliveries and returns.
Email: office@basketball-point.com
Website: www.Champions-point.com
CHAMPIONS-POINT.COM
Your Game. Your Passion. Your Store.
© 2026 Sport & Shoe Trading Ges.m.b.H.